We know how important it is to have someone who listens to you when you need it most. That’s why we have different communication channels, so you can contact us whenever you want. Below we show you all the details about when and how to use each of them.
1. Help Center, now much more complete
If you have any questions about our service, such as what to do before, during and after each trip or how to act to be a 5-star partner, our help center is your place. Everything is explained step by step and, now, with a new and more complete design, with many more articles. Below we show you how to access it:
2. Report an incident
Through this channel you can report any problem with just a few clicks. You’ll find possible questions related to your account and a trip, such as ‘Request a trip review’, ‘Report a found item’ and ‘Change account information’.
Once you have followed the steps indicated, your query will be automatically registered and we will respond as soon as possible. Click here to learn more about this feature.
3. Telephone call, for emergency cases
If you need real-time assistance, you can call us through the app. We have a team ready to answer your calls and help you in the best way possible 24 hours a day. Remember that, in order for us to be able to respond to all emergencies, the phone call should be used sparingly and only in these urgent cases:
- Serious problem when making a service/reservation
- Danger to the driver or passenger
- Accident
- Abnormally long trip (intercity)
- Suspected fraud
- Another reason
To call us, follow these steps:
4. Chat with an agent
Another way to have your questions answered in real time is by using our Chat, which you can access through the app by following these steps:
Like a phone call, Chat is designed to address urgent needs, such as when ‘The app is not working’ or when you have ‘Questions about tolls and surcharges’.